Products Sold On Website
- Single Origin Tea
- Black Tea
- Green Tea
- Herbal Tea
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 14/12/2012. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us on 0412 203 921 with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Shipping & Delivery Policy
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
The Tea Warehouse ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on 0412 203 921 to enquire about a special order.
Total costs of the goods or services offered including all appropriate shipping/handling charges and taxes. Where the total cost of the transaction cannot be ascertained in advance you must include a statement to that effect and provide a description of the method that will be used to calculate it.
All prices displayed on this website include shipping costs
Payment accepted on site PayPal.
Customer Service Policy
The Tea Warehouse is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
There are no export restriction for any products list on The Tea Warehouse web site.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.
Consumer Policy as at 14/12/2013
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from The Tea Warehouse your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our Security Policy, please contact our Customer Support Centre firstname.lastname@example.org
The Tea Warehouse
Postal address: PO Box 123, North Richmond NSW 2754
Roasting Address: 1398 Kurmond Road, Kurmond
Phone: 0412 203 921